This policy sets out clearly the payment and cancellation terms for all Vedanjana services. Please read this carefully before booking — all payments made to Vedanjana are strictly non-refundable unless we cancel your booking.
All retreat advance payments and token amounts paid to confirm your booking are strictly non-refundable under any circumstances, regardless of the notice period given.
All yoga class bookings — drop-in sessions, memberships and workshop fees — are strictly non-refundable once payment is made. No cancellations or credits are issued.
Ayurvedic consultation fees — whether free or paid — are non-refundable once scheduled. Please ensure you can attend before confirming your appointment.
Important: All advance payments, token amounts and booking deposits paid to secure a retreat place at Vedanjana are strictly non-refundable. This applies unconditionally — regardless of the reason for cancellation, the notice given, or the circumstances involved.
When you make a retreat booking, an advance payment of 25% of the total programme fee is required to confirm your place. This amount is collected to cover the physician's pre-programme preparation, reservation of your accommodation and treatments, and the administrative costs of holding your place while declining other guests.
The advance payment is non-refundable in all cases, including but not limited to:
The balance payment (remaining 75% of programme fee) is due in full on or before arrival. No refund is issued for the balance once paid, except in the specific circumstance described in Section 8 (Vedanjana cancels your booking).
No refunds on retreat payments. All advance payments, token amounts and balance payments made toward a residential retreat are strictly non-refundable. Cancellation by the guest — for any reason, at any time — does not entitle the guest to any refund of amounts paid.
If you need to cancel your retreat, please notify us in writing at bookings@vedanjanayoga.com as soon as possible. While no refund will be issued, we may at our sole discretion offer a rescheduling option (see Section 3) depending on the circumstances and availability.
| Notice Period | Refund of Advance | Refund of Balance | Rescheduling Option |
|---|---|---|---|
| Any notice period | None | None | Considered on request* |
| No-show / no notice | None | None | Not available |
* Rescheduling is at Vedanjana's sole discretion and is not guaranteed. See Section 3 for rescheduling terms.
Email bookings@vedanjanayoga.com with your booking reference and full name. We acknowledge all cancellation notices within 24 hours on business days.
We confirm your cancellation in writing. No refund is processed. If rescheduling is possible, we will discuss available dates at this stage.
We strongly recommend that all guests hold comprehensive travel insurance. We are happy to provide documentation (cancellation confirmation, booking summary) to support a travel insurance claim.
While retreat payments are strictly non-refundable, we may — at our sole discretion — offer a date change as a goodwill gesture where operationally possible. Rescheduling is not a contractual right and is not guaranteed. No rescheduling will be offered for no-shows or requests made with fewer than 21 days' notice.
To request a reschedule, email bookings@vedanjanayoga.com with your booking reference and preferred new dates as early as possible.
No refunds for early departure. If you choose to leave before the completion of your programme — for any reason — no refund will be issued for unused programme nights, treatments or accommodation.
All treatments and accommodation costs incurred up to the point of departure are settled in full at the time of leaving. The programme balance (if not already paid) must be settled before departure.
You choose to leave at any point before programme completion for personal reasons.
You must leave urgently due to a medical emergency, supported by documentation.
You do not arrive on the booked date without prior notice, or arrive significantly late.
We ask a guest to leave due to breach of programme guidelines or conduct policy.
We understand that serious medical situations — sudden hospitalisation, critical illness, or bereavement — can prevent attendance. However, our non-refundable policy applies in all such cases. We strongly recommend that every guest purchases comprehensive travel insurance before booking, which typically covers cancellation for medical reasons.
Travel Insurance: We are happy to provide a formal cancellation letter, booking confirmation and medical documentation (if applicable) to support any travel insurance claim. Email bookings@vedanjanayoga.com to request documentation.
If Vedanjana is unable to host your programme due to events entirely outside our control — government-ordered closure, natural disaster, or similar force majeure — we will provide a full programme credit valid for 18 months, or a full refund at your option. This is the only scenario in which a refund of the advance payment may be issued.
If you are unable to travel due to a government-imposed travel restriction specifically affecting movement between your country and India, we will consider a programme credit on a case-by-case basis. Personal travel disruptions — flight cancellations, visa delays, airline strikes — are governed by our standard non-refundable policy. Travel insurance is the appropriate protection for these situations.
All yoga class payments are strictly non-refundable. Once payment is made for any yoga class, membership, workshop or session, no refund or credit will be issued under any circumstances — including cancellation, missed sessions, illness, or change of plans.
If a class cannot proceed due to a technical failure entirely on Vedanjana's side — such as the teacher's complete loss of connectivity — we will offer a complimentary access to the next available session of the same class type as a goodwill gesture. This is not a refund and is at our discretion.
Consultation fees are strictly non-refundable. All Ayurvedic consultation fees — whether paid or complimentary bookings that have been confirmed — are non-refundable and non-transferable once scheduled.
All membership fees are strictly non-refundable. No refund is issued for any membership purchase — monthly or annual — once payment is made.
In the rare event that we must cancel or significantly alter your programme, you are entitled to:
A full refund of all amounts paid — deposit and balance — processed within 5 business days. We will additionally offer to rebook you at a future date at the same rate with no additional charges.
Circumstances under which we may cancel include: closure due to government order, natural disaster, significant staff illness affecting programme delivery, or force majeure events described in Section 5. We will notify you by email and phone as soon as a cancellation decision is made.
We have never cancelled a guest's programme except during the Covid-19 pandemic period (March 2020–February 2022), during which all affected guests were offered full credits which remain honourable to this day.
Refunds are only issued in the specific circumstance that Vedanjana cancels your retreat booking (see Section 8). In this case:
No refunds are processed for any other circumstance. Please ensure you have read and understood this policy fully before making any payment to Vedanjana.
If you believe a refund has been incorrectly calculated or denied, please contact us at:
We aim to resolve all refund disputes within 5 business days of receiving your complaint. If we cannot reach a satisfactory resolution, disputes are subject to the jurisdiction of the courts of Uttarakhand, India.
Our commitment: We are a small, family-run retreat and we genuinely care about every guest's experience. If something has gone wrong, please speak to us directly — we would much rather find a fair human solution than resolve a dispute through formal channels.