At Vedanjana, we understand that unforeseen circumstances may necessitate the need for cancellations or rescheduling. We strive to be considerate and fair in such situations while ensuring the smooth functioning of our programs and services. Therefore, we have formulated the following comprehensive cancellation policy
Note: On the first day of your retreat, it is required to make the full payment.
Cancellation and Refund Eligibility:
- For Program Bookings: Participants are eligible for a full refund if the cancellation is made at least 15 days before the scheduled program start date.
- For Treatment Bookings: Clients are eligible for a full refund if the cancellation is made at least 24 hours before the scheduled treatment appointment.
- Group Bookings: Group bookings require a minimum notice of 40 days for full refund eligibility. However, partial refunds may be considered on a case-by-case basis if the cancellation is made after this period.
Cancellation Procedure:
- All cancellation requests must be communicated in writing via email or through our official communication channels.
- The cancellation date will be considered the date when the written request is received by the Vedanjana center.
Rescheduling Policy:
- Participants or clients who wish to reschedule their program or treatment appointment may do so, subject to availability and prior approval.
- Rescheduling requests must be made at least 15 days before the scheduled program start date or treatment appointment.
Non-Refundable Fees:
- Registration or booking fees are non-refundable under any circumstances.
- In case of any customized or special arrangements, certain fees or deposits may be non-refundable as specified during the booking process.
Request for Partial Refund
Clients seeking an early departure from the retreat due to unforeseen emergencies, health issues, or family obligations may be eligible for a partial refund of their retreat fee, excluding the advance payment. Clients were informed of facility details, lodging, and treatments before the retreat. Partial refund decisions are made on a case-by-case basis, following outlined guidelines.
Force Majeure:
- Vedanjana Centre reserves the right to cancel or reschedule programs or services due to unforeseen circumstances beyond our control, such as natural disasters, pandemics, government regulations, or other force majeure events.
- In such cases, participants or clients will be offered the option of a full refund or rescheduling without any additional charges.
Refund Processing
- Refunds will be processed using the original payment method within 15 business days from the date of the cancellation request.
- Any applicable bank or transaction charges for processing the refund will be borne by the participant or client.
Vedanjana is committed to ensuring a seamless and enjoyable experience for all our clients and participants. We encourage open communication regarding cancellations or rescheduling requests to maintain a positive relationship with our valued guests. Please feel free to contact our customer support team for any inquiries or assistance related to our cancellation policy.
